1. Digital Products and Online Courses

Due to the digital nature of our downloadable and online course materials, refund eligibility may be limited once a customer has received, downloaded or accessed the purchased digital content.

If you experience a technical problem that prevents you from accessing your purchased course or materials, please contact Business English KSA so that we can assist you.

Any refund requests will be considered in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.

2. Duplicate or Incorrect Payments

If you are charged more than once for the same purchase, or if an incorrect amount has been charged, please contact us as soon as possible.

Once the payment issue has been verified, any amount incorrectly charged will be refunded through the appropriate payment method.

3. Live Training Cancellations

If you purchase live training and wish to cancel before the training programme has started, please contact Business English KSA as soon as possible.

Any refund will take into account whether training has already started and whether any services or course materials have already been provided.

Once live training has started, any completed lessons or services already provided are non-refundable, subject to applicable law.

4. Rescheduling Live Lessons

If you need to reschedule a live lesson, please provide reasonable notice before the scheduled lesson.

Business English KSA will make reasonable efforts to arrange an alternative time, subject to availability.

Repeated cancellations, late cancellations or missed lessons may be treated as completed lessons where this has been communicated as part of the agreed training arrangements.

5. Cancellations by Business English KSA

If Business English KSA needs to cancel or reschedule a live lesson, an alternative lesson time will be arranged.

If we are unable to provide a purchased service, an appropriate refund may be provided for the part of the service that has not been delivered.

6. Refund Processing

Approved refunds will normally be returned using the original payment method where possible.

The time required for a refund to appear in your account may depend on the payment provider, card issuer or bank.

7. Physical Products

Business English KSA does not currently sell or ship physical products. Our digital products are delivered electronically, and our training services are provided online or as otherwise agreed with the customer.

Therefore, physical product returns and shipping returns are not applicable.

8. Your Legal Rights

Nothing in this policy is intended to limit any consumer rights that apply under the laws and regulations of the Kingdom of Saudi Arabia.

Where applicable law provides additional rights regarding cancellation or refunds, those rights will continue to apply.

9. Contact Us

If you have a problem with a purchase or would like to request a refund or cancellation, please contact:

Business English KSA
Jeddah, Saudi Arabia
Email: abdulaziz@businessenglishksa.com
Website: businessenglishksa.com