Business English Communication
An entire curriculum beginning with professional self-introductions and basic office interactions, advancing to broader business communication topics.
Each unit concludes with a case study, preparing you to address real business challenges and improve your problem-solving skills.
Course Details
Custom Courses
Customise your course by choosing topics that best suit your requirements.
Digital Lessons
Access fully digitalised lessons and a personalised student account for your convenience.
Homework
Online homework assignments for each lesson to help you review key language skills.
Flexible Times
Choose class times that fit your schedule, with day or evening classes and both part-time and intensive options available.
Topics Covered
Unit 1: Job Roles and Responsibilities
In Unit 1, students learn how to describe different jobs and their responsibilities, covering modal verbs, preposition phrases, and a review of basic tenses.
The Case Study involves a recruitment agency matching candidates to their ideal positions.
Unit 2: Around the Office
The goal for Unit 2 is for students to be able to function in an office environment.
Language covered includes prepositions of place, email expressions, and phrases for conducting small talk.
The Case Study requires students to design a system for supporting employees joining a new company.
Unit 3: Companies and Products
In Unit 3, the focus is on introducing companies and products.
The grammar section covers defining relative clauses, the passive voice, and question forms.
The Case Study for this unit has students deciding which products to sell in a retail store.
Unit 4: Business Meetings
Unit 4 sees students developing skills for participating in meetings.
The lessons introduce time expressions, sequencing language, and expressions for agreeing and disagreeing.
The Case Study here involves students conducting meetings to improve the fortunes of a chain of hotels.
Unit 5: Business Travel
The theme for Unit 5 is business travel and covers language for making decisions, describing future plans, and giving directions.
The Case Study tasks students with planning a business trip for colleagues with different preferences.
Unit 6: Business Networking
It is important to develop close relationships with others in order for a business to thrive, but what topics are appropriate for friendly discussion?
And how can we ensure that our interactions with others are positive?
Vital skills for successful networking are developed in this unit.
Unit 7: Cultural Awareness
How do cultural norms differ around the world? What misunderstandings might occur?
And most importantly, how can we resolve any problems that may occur due to these misunderstandings in as smooth a way as possible?
By the end of Unit 7, students will have a firm understanding of these issues and more.
Unit 8: Customer Service
The customer is always right… but what exactly does the customer expect?
And when the customer is dissatisfied, how can appropriate apologies be made?
Unit 8 will ensure that students are able to leave customers satisfied, no matter where they may be from.
Extra Topics
Students can pick and choose any topics they like to build their own course, focusing on exactly what they need.
This flexible approach allows for personalised learning, ensuring you gain the specific skills and knowledge essential for your professional development.
Marketing and Practices
- Advertising
- Brands and Identity
- Business Marketing
- Customer Service
- Organizational Structure
- Public Relations
Professional Development
- E-mail Writing
- Presentations
- Telephone Calls
- Negotiations
- Interviews
- Creating a Resume/CV
Governance and Management
- Business Ethics
- Entrepreneurship
- Business Law
- Business Finance
- Human Resources
- Business Proposals